We make every effort to ensure that our equipment is
manufactured to the highest standards and is
received by you in the very best condition possible.
Beautelle (BT) guarantees couches and equipment
products against mechanical and framework defects
for two years, covered by the following terms &
We undertake for a period of 24 months from the date
of invoice to make good, free of charge, by repair
or replacement any mechanical / framework defects
which are proved, to our reasonable satisfaction to
be defective due to defects in material or
workmanship so long as the goods have been used in
accordance with our guidelines and subject to
conditions 1-6 which will invalidate your warranty:
1. Misuse, neglect, accidental or unauthorised
damage, defects arising from normal wear and tear,
abnormal working conditions or failure to follow
instructions; 2. Abnormal physical or electrical
stress; 3. Incorrect or inappropriate installation,
operation or maintenance not carried out in
accordance with Beautelle instructions; 4. Repairs
or modifications not performed or authorised by
Beautelle; 5. Dismantling of equipment or
components; 6. Relocation of large equipment items,
typically electric and hydraulic couches, not
performed or supervised by Beautelle.
Under these terms wear and tear is not covered,
specifically upholstery/vinyl damage. If an attempt
is made to replace parts, repair or otherwise
maintain any equipment during its warranty period
which is not performed by Beautelle, such an act
will automatically invalidate this warranty.
All damages or shortages must be notified to BT
within 24 hours of initial receipt. In this instance
we request that all packaging/boxing is retained for
safe return of the goods. (see
'claims under warranty' section).
Please note that vinyl upholstery covering is only
guaranteed for the first 24 hours after initial
receipt. No claims can be considered after this
period and any accidental damage after this time
e.g. upholstery rips and tears are not the
responsibility of the manufacturer.
A charge will be made for collection, return and
repair (including an on-site Beautelle Technician
visit) where it does not meet with the above stated
terms of this guarantee".
Damages or Shortages
You are advised to check all deliveries carefully.
Should packaging be damaged you MUST reject it or
sign for it as damaged. Claims for shortages or
damages in transit must be advised within 24 hours
of receipt of order and confirmed in writing within
7 days to Beautelle. All packaging/boxing must be
retained for safe return of the goods. Goods damaged
in transit will be collected and replaced by BT
subject to them being returned in the original
packaging, securely fastened. Claims made outside
this time limit will NOT be accepted.
Where orders are Personally Delivered and Installed
by Beautelle Technicians you will be asked to sign a
satisfaction note on completion of fitting. If such
items prove to be faulty and need to be returned
under the terms of this guarantee you are required
to ensure that the items are securely packaged and
fastened to prevent damage in transit.
Claims Under Warranty
Any claims for repair or replacement under warranty
must be made to MT in writing (by email or letter).
You must produce your original Invoice number and
date of purchase to qualify under the guarantee.
Any item subject to a claim under guarantee must be
returned to Beautelle carriage paid, for inspection,
please contact us in the first instance to obtain
return authorisation. Reimbursement of the carriage
is at the discretion of BT after inspection. (We can
arrange a courier collection on your behalf only on
condition that the original packaging has been
retained for secure return transportation). Items
are returned at your own risk and we accept no
responsibility for loss or damage in transit,
neither will we repair such damage free of charge.
For your own protection, please pack thoroughly,
insure comprehensively and obtain a receipt from the
carrier. Goods being returned under guarantee will
only be accepted where a returns authorisation has
been given by us.
Under warranty either repair or replacement is
totally at BT's discretion and the defect or failure
will be rectified by BT as soon as reasonably
practicable and after repair/ replacement your
equipment will be returned to you at BT's expense.
In either case warranty expires 2 years from the
original invoice date. If the items are found to be
not faulty a test fee will be charged, and the goods
will be returned to you as received together with a
test report. You are responsible for any collection
or return delivery charges incurred.
A technical visit in certain circumstances for
sizeable equipment items may be
facilitated at the discretion of Beautelle. If
warranty repair or replacement is agreed to be
provided onsite, BT shall have a reasonable period
of time from the date it receives the claim to
perform such service or replacements (which
reasonable period of time may, in some cases, be the
standard lead time required to obtain parts or make
new equipment). BT will inform you of a date for the
technical visit and you are required to ensure that
access is given to the equipment on this date,
failure to allow access will result in charges for a
re-arranged visit. If the item/s are found not to be
faulty, not defective under warranty or the reason
that the equipment does not work is due to a factor
outside of BT's control you will be charged in full
for the technical visit plus any other costs
It is a condition of the warranty that the equipment
is professionally serviced regularly by Beautelle
i.e. at least every 12 months.
Note: warranty will not cover site visit, recovery
or return costs for any product forward shipped by
the purchaser to a different third party address to
that of the original delivery address as stated on
the invoice, or if exported outside the UK
Please retain your invoice as part of your Beautelle
guarantee. You will be required to produce this for
all claims under warranty without exception. The
Company’s warranty is subject to the Terms of
Payment being strictly observed.