We make every effort to ensure
that our equipment is manufactured to the highest
standards and is received by you in the very best
condition possible. Beautelle (BT) guarantees couches
and equipment products against mechanical and framework
defects for 1 year, covered by the following terms &
for a period of 12months from the date of invoice to
make good, free of charge, by repair or replacement any
framework defects which are proved, to our reasonable
satisfaction to be defective due to defects in material
or workmanship so long as the goods have been used in
accordance with our guidelines and subject to conditions
1-6 which will invalidate your warranty:
1. Misuse, neglect,
accidental or unauthorised damage, defects arising from
normal wear and tear, abnormal working conditions or
failure to follow instructions; 2. Abnormal
physical or electrical stress; 3.
Incorrect or inappropriate installation, operation or
maintenance not carried out in accordance with Beautelle
4. Repairs or modifications not performed or authorised
by Beautelle; 5. Dismantling of equipment or components;
6. Relocation of large equipment items, typically
electric and hydraulic couches, not performed or
supervised by Beautelle.
Under these terms wear and tear is not covered,
specifically upholstery/vinyl damage.
attempt is made to replace parts, repair or otherwise
maintain any equipment
during its warranty period which
is not performed by Beautelle, such
an act will automatically invalidate this warranty.
All damages or shortages must be notified to BT within
24 hours of initial receipt. In this instance we request
that all packaging/boxing is retained for safe return of
'claims under warranty' section).
note that vinyl upholstery covering is only guaranteed
for the first 24 hours after initial receipt. No claims
can be considered after this period and any accidental
damage after this time e.g. upholstery rips and tears is
not the responsibility of the manufacturer.
will be made for collection, return and repair
(including an on-site Beautelle Technician visit) where
it does not meet with the above stated terms of this
Damages or Shortages
You are advised to check all deliveries carefully. Should packaging
be damaged you MUST reject it or sign for it as damaged. Claims for
shortages or damages in transit must be advised within 24 hours of
receipt of order and confirmed in writing within 7 days to Beautelle.
All packaging/boxing must be retained for safe return of the goods.
Goods damaged in transit will be collected and replaced by BT
subject to them being returned in the original packaging, securely
Claims made outside this time limit will NOT be accepted.
are Personally Delivered and Installed by Beautelle Technicians you
will be asked to sign a satisfaction note on completion of fitting. In the event that such items prove to be faulty and need to be
returned under the terms of this guarantee you are required to
ensure that the items are securely packaged and fastened to prevent
damage in transit.
for repair or replacement
under warranty must be made to MT in writing (by email
You must produce your original
Invoice number and date of purchase
to qualify under the guarantee.
Any item subject to a claim under guarantee must be
returned to Beautelle carriage paid, for inspection,
please contact us in the first instance to obtain return
Reimbursement of the carriage is at the discretion of BT
after inspection. (We can arrange a courier collection
on your behalf only on condition that the original
packaging has been retained for secure return
transportation). Items are returned at your own risk and
we accept no responsibility for loss or damage in
transit, neither will we repair such damage free of
charge. For your own protection, please pack thoroughly,
insure comprehensively and obtain a receipt from the
carrier. Goods being returned under guarantee will only
be accepted where a returns authorisation has been given
Under warranty either repair or replacement is totally
at BT's discretion
and the defect or failure will
be rectified by BT as soon as reasonably practicable
and after repair/ replacement your equipment will be
returned to you at BT's expense.
In either case warranty
expires 1 year from the original invoice date.
If the items are found to be not faulty a test fee will
be charged and the goods will be returned to you as
received together with a test report. You are
responsible for any collection or return delivery
A technical visit in certain circumstances may be
facilitated at the discretion of Beautelle. If warranty
repair or replacement is agreed to be provided onsite,
BT shall have a reasonable period of time from the date
it receives the claim to perform such service or
replacements (which reasonable period of time may, in
some cases, be the standard lead time required to obtain
parts or make new equipment). BT will inform you of a
date for the technical visit and you are required to
ensure that access is given to the equipment on this
date, failure to allow access will result in charges for
a re-arranged visit. If the item/s are found not to be
faulty, not defective under warranty or the reason that
the equipment does not work is due to a factor outside
of BT's control you will be charged in full for the
technical visit plus any other costs incurred.
Note: warranty will not cover site visit, recovery or
return costs for any product forward shipped by the
purchaser to a different third party address to that of
the original delivery address as stated on the invoice,
or if exported outside the UK territory.
Please retain your invoice as part of your Beautelle
guarantee. You will be required to produce this for all
claims under warranty without exception. The Company’s
warranty is subject to the Terms of Payment being
Beautelle is part of the
Meditelle Ltd Group of companies.
Repairs and Servicing
out of Guarantee
After our 12 month guarantee has expired, we strongly
recommend that in order to keep your Beautelle Couch in excellent
condition, it should be serviced regularly.
Should your couch become damaged or require
refurbishment or re-upholstering due to general wear please refer to
our Repairs, Servicing & Re-upholstery Packages.
Beautelle sell on a 'Business to
Business' (B2B) basis exclusively supplying individuals working
in partnerships or as sole traders and deal with public, private
and voluntary sector organisations. The equipment
is specifically designed for health and therapy treatments for
expert use by professionals and not the general public. It is a
condition of sale that the purchaser is such a professional
practitioner or an organisation (including students on
professionally recognised courses). By placing an order with BT
you are confirming that you are not a consumer and that you are
purchasing goods for business or professional use and
accordingly agree that consumer-specific legislation does not
Beautelle manufacture and supply an extensive range of products
within the generic description of ‘health and beauty equipment’.
Items of equipment may serve a variety of purposes across a
diversity of treatment disciplines and applications. We aspire
to produce quality goods with appropriate safety standards. In
this context it is the responsibility of the purchaser to define
their exact requirements in terms of the specific treatment
discipline and the regulatory framework of the working
environment. It is a condition of supply that where special or
particular specification or performance criteria are a necessary
requirement , then these must be stated by the purchaser in
writing at the time of placing the order. Where the regulatory
framework of the treatment regime or of the organisational
context imposes specific standards and requirements then these
must also be clearly stated on the order. It is your (the
buyers) responsibility to make sure that the equipment is
suitable to be used for your chosen application and all persons
who use the equipment are properly instructed in its safe and
correct use and that they are in possession of any instructions
that may be supplied by us. Any communication provided by BT in
any form whatsoever is made in good faith however, selection and
suitability of equipment is your responsibility.
Where Beautelle modify any
specification at your request we require that you accept full
responsibility for the outcome of such modifications. For
individual custom design changes the user must ensure a full
understanding of the implications of the changes before
finalising the order, as this can only be determined in the
context of the specific user/practitioner, the treatment
discipline/s and the workspace. Beautelle technical staff can
advise on the manufacturing feasibility of customer requirements
but they cannot accept responsibility for the fitness of purpose
of the manufactured item nor for the order of unsuitable items
arising from customer errors.
BT do not accept any responsibility for the consequences of
misuse or user error of equipment supplied by us. We will not be
liable for consequential loss in relation to damage or delays in
transit. The buyer accepts full responsibility for any damage
or loss which may occur after delivery of equipment. We
specifically exclude any and all consequential loss claims. Your
statutory rights are not affected.
Beautelle will use reasonable skill and care
when providing technical advice. Technical advice offered by BT
is based upon product expertise intended only as general
guidance relating to the products capabilities and does not
attempt to give you advice that relates to your specific
discipline or application. Any purchasing decisions taken in
response to the information given is assumed to be based upon
the end users professional expertise since exact and specific
usage criteria is beyond our capability.
Cancellation & Returns
All equipment products manufactured to your specific
requirements i.e. by way of colour, size or options are
non-standard goods and cannot be cancelled. Prior to despatch
non-standard goods that are in production cannot be cancelled
and payment must be made in full. After despatch non-standard
goods cannot be cancelled or supplied on a sale or return basis
and may not be returned under any circumstances, unless defective
or damaged in the course of delivery in which instance please
refer to 'warranty' section. Where an order has not started production but has been fully
processed and confirmed, cancellation is at the discretion of BT
and subject to a cancellation handling fee. Alterations or
modifications to orders can only be agreed if the item(s) are
not in full production. We are unable to accept responsibility
for customers ordering non-standard goods to the wrong size or
specification. Care should be exercised where orders are placed
by buyers, administrators or practice managers who are not
treatment professionals. Beautelle do not accept responsibility
for the order of unsuitable or inappropriate items arising from
errors in specifying equipment requirements.
Where standard items have been ordered in
error, cancellation prior to despatch will be subject to a 10%
handling charge. (Standard items are products not manufactured
by us to order e.g. blankets, paper rolls and
other consumables). After despatch if standard goods are not as
expected, Beautelle (BT) may agree to their return on the
1. A request must be made to BT within 7 working days of
receipt of goods and confirmed in writing to us by letter, fax
or email. 2. No goods will be accepted for refund unless a
return authorisation has been given by BT prior to their
return. 3. The item(s) must be returned in perfect condition
complete in the original packaging, together with a copy of the
Invoice. Goods returned damaged due to poor packaging will not
entitle the buyer to a full credit/refund. 4. The company
accepts no responsibility for loss or damage in transit to
parcels being returned. 5. Any refunds will be made at purchase
price of item less a 20% handling charge, within 30 days of
their return to BT. The customer is responsible for full
carriage costs for both original & forward consignments.
Prices & Specifications
Prices shown in our catalogue and on the internet are
correct at date of publication but are subject to
alteration without prior notice. All our trade prices
are exclusive of VAT. Errors and omissions are excepted.
Price quotations and tenders offered by MT remain valid
for a maximum period of thirty working days from quote
date unless otherwise agreed in writing.
We take special care to show correct colours,
specifications, sizes and weights and such descriptions,
whilst given as a guide in good faith, are subject to
modification as part of our on-going development
programme. All dimensions and weights quoted are
approximate, due to the manufacturing process dimensions
have a tolerance of +/- 3.5cm; angular measurements have
a tolerance of +/-10°; wood equipment has a +/-2cm size
difference. Safe working load capacity assumes that any
applied weight is distributed evenly. Colour finishes
may vary between batches / ranges, we therefore strongly
recommend that vinyl colour swatch samples are obtained
prior to ordering if colour matching is important.
Technical standards may vary between models.
reserve the right to modify any design or
specification or to use materials different to those
specified and to make any changes in the specification
of equipment or the provision of any services which are
required to conform with any applicable statutory
requirements, which do not materially affect their
quality or performance.
Manufacturing & Delivery
BT undertake to
effect delivery as expeditiously as possible. Delivery dates
cannot be guaranteed as they may be affected by circumstances
beyond our control. BT does not accept any responsibility for
transport delays causing late delivery. Manufacturing times
quoted are in good faith, but shall not be binding. Extra
handling charges may be incurred for re-despatched parcels.
For engineer’s installation
with delivery please note failure to supply us with the
relevant site information for our engineer to locate
you, or if our engineer is unable to access you or is
refused access to the installation site, we reserve the
right to abort the visit or elect to undertake a
delivery drop off if this option is available. In the
event of any access refusals, no answer, nobody
available this will all count as a failed visit. In
these instances, installation fees are not refundable,
and any further re-visits will be charged accordingly.
Shipping Ex Works
All products collected and shipped from our
factory through the buyers own designated shipping agent become
the property of the buyer when they leave our building and any
shipping damage or lost shipments are not the responsibility of
via our on-line ordering system are subject to the specific
terms and conditions detailed on our website. We maintain a
secure order facility and cannot accept responsibility for
problems arising from the use of the internet.
remain the property of Beautelle until paid for in full.
Our Rights of Access
You authorise us to enter any land or
premises where we reasonably believe any
Equipment to be, in order to inspect, test,
repair, replace or repossess it.
shall be entitled to cancel or delay delivery of orders if it is
delayed, hindered or prevented from manufacture/delivery through
circumstances beyond its control. Such circumstances shall
include (but are not limited to) industrial action, fire, act of
God or failure to deliver by component suppliers or carriers.
pictures, diagrams and symbols used on this website are the
intellectual property of Beautelle, part of the Meditelle Ltd Group
of companies and are protected by copyright law. Reproduction of
any such material is strictly forbidden without the express
written permission of Meditelle Ltd.
All descriptions, specifications
and particulars contained on this website are given as a guide
only. All dimensions and weights quoted are approximate and
specification diagrams are merely representational. As our
policy is one of continuous improvement we reserve the right to
change specifications, prices and designs at any time without
prior notice. All colours and finishes on this website are as
accurate as the reproduction process on different computer
screen resolutions will allow.
Beautelle Therapy Equipment, Manufacturing
Centre, Moor Lane, Witton, Birmingham