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Guarantee & Terms

 

Warranty & Terms

Guarantee

Customers

B2B Terms

Cancellation & Returns

Repairs

 

Customer Services

Ordering

Information Guide

The Beautelle Guarantee...

Guarantee    

We make every effort to ensure that our equipment is manufactured to the highest standards and is received by you in the very best condition possible. Beautelle (BT) guarantees couches and equipment products against mechanical and framework defects for 1year, covered by the following terms & conditions:
"We undertake for a period of 12months from the date of invoice to make good, free of charge, by repair or replacement any mechanical defects subject to conditions 1-6 which will invalidate your warranty:

1. Misuse, neglect, accidental damage or normal wear and tear; 2. Abnormal physical or electrical stress; 3. Installation, operation or maintenance not carried out in accordance with Beautelle instructions; 4. Repairs or modifications not performed or authorised by Beautelle; 5. Dismantling of equipment or components; 6. Relocation of large equipment items, typically electric and hydraulic couches, not performed or supervised by Beautelle.

Under these terms wear and tear is not covered, specifically upholstery/vinyl damage. All damages or shortages must be notified to  BT within 24 hours of initial receipt.  In this instance we request that all packaging/boxing is retained for safe return of the goods (see 'claims under warranty' section).

Please note that vinyl upholstery covering is only guaranteed for the first 24 hours after initial receipt.  No claims can be considered after this period and any accidental damage after this time e.g. upholstery rips and tears, is not the responsibility of the manufacturer. A charge will be made for collection, return and repair (including on-site Beautelle Technician visits) where it does not meet with the above stated terms of guarantee".

Damages or Shortages

You are advised to check all deliveries carefully. Should packaging be damaged you MUST reject it or sign for it as damaged. Claims for shortages or damages in transit must be advised within 24 hours of receipt of order and confirmed in writing within 7 days to Beautelle. All packaging/boxing must be retained for safe return of the goods. Goods damaged in transit will be collected and replaced by MT subject to them being returned in the original packaging, securely fastened. Claims made outside this time limit will NOT be accepted.

Where orders are Personally Delivered and Installed by Beautelle Technicians you will be asked to sign a satisfaction note on completion of fitting. In the event that such items prove to be faulty and need to be returned under the terms of this guarantee you are required to ensure that the items are securely packaged and fastened to prevent damage in transit.

Claims Under Warranty

For repair or replacement please contact us in the first instance to obtain return authorisation. Any item subject to a claim under guarantee must be returned to The Beautelle Factory carriage paid, for inspection. Reimbursement of the carriage is at the discretion of BT after inspection. We can arrange a courier collection on your behalf only on condition that the original packaging has been retained for secure return transportation. Items are returned at your own risk and we accept no responsibility for loss or damage in transit, neither will we repair such damage free of charge. For your own protection, please pack thoroughly, insure comprehensively and obtain a receipt from the carrier.

Goods being returned under guarantee will only be accepted where a returns authorisation has been given by us. You must produce your original Invoice number and date of purchase to qualify under guarantee.

Under warranty either repair or replacement is totally at BT's discretion. In either case warranty expires 1year from the original invoice date. After repair/replacement your equipment will be returned to you at BT's expense.

If the items are found to be not faulty a test fee will be charged and the goods will be returned to you as received together with a test report. You are responsible for any collection or return delivery charges incurred.

A technical visit in certain circumstances may be facilitated at the discretion of Beautelle. If the item/s are found not to be faulty/under warranty you will be charged in full for the technical visit plus any other costs incurred.

It is a condition of your warrenty that the equipment is professionally serviced regularly, i.e. at least every 18 months.

Warranty will not cover site visit, recovery or return costs for any product forward shipped by the purchaser to a different third party address to that of the original delivery address as stated on the invoice.

Please retain your invoice as part of your Beautelle guarantee. The Company's warranty is subject to the Terms of Payment being strictly observed.

Repairs and Servicing out of Guarantee

After our 12 month guarantee has expired, we strongly recommend that in order to keep your Beautelle Couch in excellent condition, it should be serviced regularly.

Should your couch become damaged or require refurbishment or re-upholstering due to general wear please refer to our Repairs, Servicing & Re-upholstery Packages.

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To contact us call 0121 332 1850 or email us

 

B2B Terms & Conditions

   

Customers

Beautelle sell on a 'Business to Business' (B2B) basis exclusively supplying individuals working in partnerships or as sole traders and deal with public, private and voluntary sector organisations.  The equipment is specifically designed for health and therapy treatments for expert use by professionals and not the general public. It is a condition of sale that the purchaser is such a professional practitioner or an organisation (including students on professionally recognised courses). By placing an order with BT you are confirming that you are not a consumer and that you are purchasing goods for business or professional use and accordingly agree that consumer-specific legislation does not apply.

Buyer Responsibilities

Beautelle manufacture and supply an extensive range of products within the generic description of ‘health and beauty equipment’. Items of equipment may serve a variety of purposes across a diversity of treatment disciplines and applications. We aspire to produce quality goods with appropriate safety standards. In this context it is the responsibility of the purchaser to define their exact requirements in terms of the specific treatment discipline and the regulatory framework of the working environment. It is a condition of supply that where special or particular specification or performance criteria are a necessary requirement , then these must be stated by the purchaser in writing at the time of placing the order. Where the regulatory framework of the treatment regime or of the organisational context imposes specific standards and requirements then these must also be clearly stated on the order. It is your (the buyers) responsibility to make sure that the equipment is suitable to be used for your chosen application and all persons who use the equipment are properly instructed in its safe and correct use and that they are in possession of any instructions that may be supplied by us. Any communication provided by BT in any form whatsoever is made in good faith however, selection and suitability of equipment is your responsibility.

Where Beautelle modify any specification at your request we require that you accept full responsibility for the outcome of such modifications. For individual custom design changes the user must ensure a full understanding of the implications of the changes before finalising the order, as this can only be determined in the context of the specific user/practitioner, the treatment discipline/s and the workspace. Beautelle technical staff can advise on the manufacturing feasibility of customer requirements but they cannot accept responsibility for the fitness of purpose of the manufactured item nor for the order of unsuitable items arising from customer errors.

BT do not accept any responsibility for the consequences of misuse or user error of equipment supplied by us. We will not be liable for consequential loss in relation to damage or delays in transit.  The buyer accepts full responsibility for any damage or loss which may occur after delivery of equipment. We specifically exclude any and all consequential loss claims. Your statutory rights are not affected. Disclaimer: Beautelle will use reasonable skill and care when providing technical advice. Technical advice offered by BT is based upon product expertise intended only as general guidance relating to the products capabilities and does not attempt to give you advice that relates to your specific discipline or application. Any purchasing decisions taken in response to the information given is assumed to be based upon the end users professional expertise since exact and specific usage criteria is beyond our capability.

Cancellation & Returns

Non-standard equipment

All equipment products manufactured to your specific requirements i.e. by way of colour, size or options are non-standard goods and cannot be cancelled. Prior to despatch non-standard goods that are in production cannot be cancelled and payment must be made in full. After despatch non-standard goods cannot be cancelled or supplied on a sale or return basis and may not be returned under any circumstances, unless defective or damaged in the course of delivery in which instance please refer to 'warranty' section. Where an order has not started production but has been fully processed and confirmed, cancellation is at the discretion of BT and subject to a cancellation handling fee. Alterations or modifications to orders can only be agreed if the item(s) are not in full production. We are unable to accept responsibility for customers ordering non-standard goods to the wrong size or specification. Care should be exercised where orders are placed by buyers, administrators or practice managers who are not treatment professionals. Beautelle do not accept responsibility for the order of unsuitable or inappropriate items arising from errors in specifying equipment requirements.

Standard Items

Where standard items have been ordered in error, cancellation prior to despatch will be subject to a 5% handling charge. (Standard items are products not manufactured by us to order e.g. towelling covers, blankets, paper rolls and other consumables). After despatch if standard goods are not as expected, Beautelle (BT) may agree to their return on the following conditions:-
1. A request must be made to  BT within 7 working days of receipt of goods and confirmed in writing to us by letter, fax or email. 2. No goods will be accepted for refund unless a return authorisation has been given by  BT prior to their return. 3. The item(s) must be returned in perfect condition complete in the original packaging, together with a copy of the Invoice. Goods returned damaged due to poor packaging will not entitle the buyer to a full credit/refund. 4. The company accepts no responsibility for loss or damage in transit to parcels being returned. 5. Any refunds will be made at purchase price of item less a 10% handling charge, within 30 days of their return to  BT. The customer is responsible for full carriage costs for both original & forward consignments.

Prices & Specifications

Prices shown in our catalogue and on the internet are correct at date of publication but are subject to alteration without prior notice. Beautelle (BT) sell at trade prices exclusively to business and professional customers and do not sell directly to the public at large. All our trade prices are exclusive of VAT and are chargeable at the prevailing rate where applicable. Errors and omissions are excepted.

We take special care to show correct colours, specifications, sizes and weights and such descriptions, whilst given as a guide in good faith, are subject to modification as part of our on-going development programme. All dimensions and weights quoted are approximate, due to the manufacturing process dimensions have a tolerance of +/- 3.5cm; angular measurements have a tolerance of +/-10°; wood equipment has a +/-2cm size difference. Safe working load capacity assumes that any applied weight is distributed evenly. Colour finishes may vary between batches / ranges, we therefore strongly recommend that vinyl colour swatch samples are obtained prior to ordering if colour matching is important. Vinyl and Upholstery are laboratory tested and certified. Electrical Motors and Hydraulic Systems are CE compliant. Technical standards may vary between models/ranges. Declaration of Motor Conformity and Upholstery/Vinyl Testing Certificates are available upon request.

All images, pictures and diagrams shown on our website and in our brochure to represent the product are shown in good faith as a guide only, however all products can be subject to change as product designs may vary or be modified.

Manufacturing & Delivery

BT undertake to effect delivery as expeditiously as possible. Delivery dates cannot be guaranteed as they may be affected by circumstances beyond our control. BT does not accept any responsibility for transport delays causing late delivery. Manufacturing times quoted are in good faith, but shall not be binding. Extra handling charges may be incurred for re-despatched parcels.

Shipping Ex Works

All products collected and shipped from our factory through the buyers own designated shipping agent become the property of the buyer when they leave our building and any shipping damage or lost shipments are not the responsibility of BT.

Website Orders

Orders placed via our on-line ordering system are subject to the specific terms and conditions detailed on our website. We maintain a secure order facility and cannot accept responsibility for problems arising from the use of the internet.

Retention of Title

All goods remain the property of Beautelle until paid for in full.

Our Rights of Access

You authorise us to enter any land or premises where we reasonably believe any Equipment to be, in order to inspect, test, repair, replace or repossess it.

Privacy Policy

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Force Majeure

The company shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from manufacture/delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, fire, act of God or failure to deliver by component suppliers or carriers.

Website Copyright & Disclaimer

All photographs, pictures, diagrams and symbols used on this website are the intellectual property of Beautelle, part of the Meditelle Group of companies and are protected by copyright law. Reproduction of any such material is strictly forbidden without the express written permission of Meditelle Ltd.

All descriptions, specifications and particulars contained on this website are given as a guide only. All dimensions and weights quoted are approximate and specification diagrams are merely representational. As our policy is one of continuous improvement we reserve the right to change specifications, prices and designs at any time without prior notice. All colours and finishes on this website are as accurate as the reproduction process on different computer screen resolutions will allow.

Factory Details

Beautelle Therapy Equipment, Manufacturing Centre, Moor Lane, Witton, Birmingham B6 7HH

 

 

To contact us call 0121 332 1850 or email us