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Customers
Beautelle Ltd sell on a 'Business to Business' basis and
accordingly supply individuals working in partnerships or as
sole traders and deal with public, private and voluntary sector
organisations. The equipment is specifically designed for
health and therapy treatments for expert use by professionals
and not the general public. Beautelle Supplies Ltd sell at trade
prices exclusively to business and professional customers and do
not sell directly to the public at large. It is a condition of
sale that the purchaser is such a professional practitioner or
an organisation (this includes students on professionally
recognised courses completing the practical treatment phases of
their training). By placing an order with BL you are confirming
that you are not a consumer and that you are purchasing goods
for business or professional use and accordingly agree that
consumer-specific legislation does not apply.
Buyer Responsibilities
Beautelle manufacture and supply an extensive range of products
within the generic description of ‘health and beauty equipment’.
Items of equipment may serve a variety of purposes across a
diversity of treatment disciplines. We aspire to produce quality
goods with appropriate safety standards. In this context it is
the responsibility of the purchaser to define their exact
requirements in terms of the specific treatment discipline and
the regulatory framework of the working environment. It is a
condition of supply that where special or particular
specification or performance criteria are a necessary
requirement , then these must be stated by the purchaser in
writing at the time of placing the order. Where the regulatory
framework of the treatment regime or of the organisational
context imposes specific standards and requirements then these
must also be clearly stated on the order.
It is your (the buyers)
responsibility to make sure that the equipment is suitable to be
used for your chosen application and all persons who use the
equipment are properly instructed in its safe and correct use
and that they are in possession of any instructions that may be
supplied by us. Any communication provided by BL in any form
whatsoever is made in good faith however, selection and
suitability of equipment is your responsibility.
BL do not accept any responsibility for the consequences of
misuse or user error of equipment supplied by us. We will not be
liable for consequential loss in relation to damage or delays in
transit. The buyer accepts full responsibility for any damage
or loss which may occur after delivery of equipment. We
specifically exclude any and all consequential loss claims. Your
statutory rights are not affected.
Cancellation & Returns
Non-standard equipment
Products manufactured to your specific requirements i.e. by way
of colour, size or options are non-standard goods and cannot be
cancelled.
Prior to despatch non-standard goods that are in production
cannot be cancelled and payment must be made in full.
After despatch non-standard goods cannot be cancelled or
supplied on a sale or return basis.
Alterations or modifications to orders can only be agreed if the
item(s) are not in full production.
We are unable to accept responsibility for customers ordering
non-standard goods to the wrong size or specification. Care
should be exercised where orders are placed by buyers,
administrators or practice managers who are not treatment
professionals. Beautelle do not accept responsibility for the
order of unsuitable or inappropriate items arising from errors
in specifying equipment requirements.
Standard Items
Where standard items have been ordered in error, cancellation
prior to despatch will be subject to a 5% handling charge.
(Standard items are products not manufactured by us to order
e.g. towelling covers, blankets, paper rolls and other
consumables).
After despatch if standard goods are not as expected, Beautelle
Ltd (BL) may agree to their return on the following conditions:-
1. A request must be made to BL within 7 working days of receipt
of goods and confirmed in writing to us by letter, fax or email.
2. No goods will be accepted for refund unless a return
authorisation has been given by BL prior to their return.
3. The item(s) must be returned in perfect condition complete in
the original packaging, together with a copy of the Invoice.
Goods returned damaged due to poor packaging will not entitle
the buyer to a full credit/refund.
4. The company accepts no responsibility for loss or damage in
transit to parcels being returned.
5. Any refunds will be made at purchase price of item less a 10%
handling charge, within 30 days of their return to BL. The
customer is responsible for full carriage costs for both
original & forward consignments.
Prices & Specifications
Prices shown in our catalogue and on the internet are correct at
date of publication but are subject to alteration without prior
notice. All our trade prices are exclusive of VAT and are
chargeable at the prevailing rate where applicable. Errors and
omissions are excepted.
We take special care to show correct specifications, sizes and
weights and such descriptions, whilst given as a guide in good
faith, are subject to modification as part of our on-going
development programme. All dimensions and weights quoted are
approximate. Colour finishes may vary between ranges. Due to the
wood treatment process a +/-2cm size difference/slight weight
variation may apply to wooden equipment. Electrical Motors and
Hydraulic Systems are CE compliant. Vinyl and Upholstery are
laboratory tested and certified. Technical standards may vary
between models/ranges - product specific details available upon
request. Declaration of Motor Conformity and Upholstery/Vinyl
Testing Certificates are available upon request.
Manufacturing & Delivery
BL undertake to effect delivery as expeditiously as possible.
Delivery dates cannot be guaranteed as they may be affected by
circumstances beyond our control. BL does not accept any
responsibility for transport delays causing late delivery.
Manufacturing times quoted are in good faith, but shall not be
binding. Extra handling charges may be incurred for
re-despatched parcels.
Shipping Ex Works - All products collected and shipped from our
factory through the buyers own designated shipping agent become
the property of the buyer when they leave our building and any
shipping damage or lost shipments are not the responsibility of
BL.
Website Orders
Orders placed via our on-line ordering system are subject to the
specific terms and conditions detailed on our website. We
maintain a secure order facility and cannot accept
responsibility for problems arising from the use of the
internet.
Retention of Title
All goods remain the property of Beautelle Ltd until paid for in
full.
Our Rights of Access
You authorise us to enter any land or premises where we
reasonably believe any Equipment to be, in order to inspect,
test, repair, replace or repossess it.
Privacy Policy
For full details please
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Force Majeure
The company shall be entitled to cancel or delay delivery of
orders if it is delayed, hindered or prevented from
manufacture/delivery through circumstances beyond its control.
Such circumstances shall include (but are not limited to)
industrial action, fire, act of God or failure to deliver by
component suppliers or carriers.
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