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Welcome to Beautelle, a leading UK manufacturer of therapy, beauty & medical equipment
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ordering & delivery

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We�re here to help you

�      Expert, knowledgeable advice and guidance on any of our products

�      Information on manufacturing lead times and delivery options when placing your order

�      Personal Quotations for larger order requirements

�      Technical assistance on bespoke product requirements

�      To speak to a Beautelle advisor
      call 0121 322 0920 or click to email

How to order

�         By phone 0121 322 0920

Order quickly and easily with one of our friendly advisors 9.30 - 4.30 Monday � Friday

�         By Fax 0121 322 0921

Fax your official purchase order (or the order form provided)

�         By Post

Mail your official purchase order (or the order form provided) to our office:

Beautelle Ltd

Unit 1A Railway Terrace

Nechells Green

BIRMINGHAM B7 5NG UK

�         Visit www.beautelle.co.uk

Order securely online 24hours a day and take advantage of some great web offers
click here to go to our Secure On-Line Order System

5 step guide to ordering your equipment with Beautelle:-

1) Choose your model
Select the most suitable model/s from our ranges

2) Choose your upholstery and finish
We have a large selection of upholstery vinyl colours available at no extra charge, plus an exclusive selection of vinyl finishes available at an extra charge. For larger orders we are able to source upholstery to a colour of your choice. Steel and wooden framework can also be finished in customised colour-ways.

3) Decide on finer detail
Most of our equipment offers a choice of attachments and accessories to provide extra versatility, ease of use and client comfort, e.g. arm supports, face cradles. Check any special features and modification options to ensure the equipment will suit your needs .e.g. power assisted sections, retractable wheel base.

4) Check your dimensions
We offer alternative width, height and foam padding options and most of our equipment can also be made to customer specific dimensions on request.

5) Place your order
Here to help, we offer specialist help and advice on any of our products when placing your order and Information on our equipment installation services. You can choose to order by phone, fax, post or online.

Visiting us

For larger customer requirements you can arrange to visit our factory by appointment only. This will enable you to discuss your order with our experienced advisory and technical teams. Please telephone to discuss your visit and to book a date with us in advance. Please note this is not a showroom facility but we are happy to receive larger salon and spa buyers at our factory, strictly by appointment only.

click here for details of our location

Payment

Prices

All products featured on our website and in our brochure are listed at trade prices and are therefore subject to VAT at 17.5% (where applicable).

Payment methods:

Purchases by Sole Traders, Professional Individuals; Partnerships, Organisations; Students

NHS - Clinics, Hospitals, Dental, GP Surgeries & Nursing Homes

UK Government - Laboratories, Universities, Emergency Services;
PLC Companies

Ltd Companies; Project Managers / Designers, Contractors

Delivery Outside of the UK.

All of the above can pay instantly either via the telephone or directly on our website using most credit cards

Payment with order by credit card, cheque or BACs.

Fax or Mail your purchase order (must have an official purchase order number). We will then invoice on a 30 day basis.

Fax or Mail your purchase order (must have an official purchase order number). We will then invoice on a 30 day basis.

Payment with order by credit card, cheque or BACs.
Proforma invoice available.

Payment with order by BACs or credit card.
Proforma invoice available.



� Credit/Debit Cards - Payment may be made by Visa, Mastercard ,Switch/Maestro or Solo

� Cheque or Postal Orders � Payable to Beautelle Limited. Please allow 5 working days for cheques to clear before your order is put into production.

� BACs Bank Transfer - please contact us to use this method.

Trade Accounts- Credit available for regular customers upon application- conditions apply.

Guidelines on Manufacture and Delivery

Manufacture

We manufacture all equipment to order.

� On standard custom made orders manufacturing time will normally take approx. 15* working days from date of order.

� On larger custom built salon orders identified with ▲ manufacturing time is 20* working days from date of order.
WE MANUFACTURE ALL EQUIPMENT TO ORDER click for details on

our bespoke services>>

the manufacturing process>>

note * manufacturing times are approximate and may be subject to change. This will be confirmed at time of ordering or during production. Please add a further 2-3 weeks to the normal custom-made manufacturing time for alternative bespoke finishes and commissioned order requirements e.g. alternative wood colour finish. Please allow an additional 2-3 working days after manufacture completion for a standard courier delivery. For on-line orders allow 2 days extra for email receipt and our email confirmation.

important note: a signature is required against all our deliveries ; cheques require clearance before an order is manufactured.

We cannot accept responsibility for late deliveries caused by Quality Control or transport delays.

Delivery

Goods are normally despatched by our nominated couriers. Our standard courier service on all equipment orders *�50 or over is offered free of charge throughout mainland UK.

Standard Courier Delivery

The courier will deliver during normal weekday working hours to the address you specify. For larger/heavier equipment identified with ▲ a specialist pallet courier will deliver sometime during a given 3- day period. This service transports the equipment fully built, and crated to the entrance of your premises and does not include any installation or fitting (please see our personal delivery if you require an installation service).
FREE STANDARD COURIER DELIVERY ON ALL EQUIPMENT ORDERS �60 OR OVER THROUGHOUT MAINLAND UK
Orders under �60 are subject to �6.95+vat packaging and courier charge.

important note: If you are ordering hydraulic or electronic equipment (particularly if your premises are not at ground level) we strongly recommend you consider our excellent personal delivery and installation service offered throughout England and Wales at a minimal charge.

Additional Manufacturing and Delivery Services

(see additional service charge panel)

Personal Delivery & Installation by Beautelle Technician/s

A specialist and personalised service where your equipment is delivered, assembled and installed for you by qualified Beautelle technical staff. We will arrange a specific working weekday and time window for delivery with you. In addition, your equipment will be demonstrated to you and you will have the opportunity to check over the equipment with the technician on-site.

Strongly recommended on larger salon items, particularly hydraulic or electronic equipment identified with this symbol ▲, on salon suite orders or if your premises are not at ground level.
note: If you are ordering a salon suite of furniture for Personal Delivery & Installation, larger couch and treatment chair items would be charged as stated, smaller trolleys and stools would be included/installed FREE OF CHARGE.

Removal Service (offered with Personal Installation)
We also offer a removal service whereby you can arrange for our technicians to dispose of your old equipment. This must be agreed/arranged prior to our visit.
Should you wish to delay your delivery we also provide a safe and secure storage service.

Accelerated Manufacture with Speedy Delivery

An express manufacture and delivery priority service - please check availability

Specified Day for Delivery (standard manufacturing times apply)

Book a specified weekday or Saturday for your courier delivery

Additional Manufacturing and Delivery Service Charges

Personal Delivery & Installation:
1-2 units �75.00 +vat
3-6 units �115.00 +vat
7-10 units �155.00 +vat
10+ units � POA

Additional Services:
Removal Service- removal & disposal of old equipment (to be agreed prior to visit). Free of Charge with Personal Installation.

Accelerated Manufacture with Speedy Delivery:
Priority portable couch/chair �20.00 +vat
Priority static couch/chair �25.00 +vat
Priority stool/trolley �15.00 +vat
(please check for availability)

Specified Day for Delivery:
Specified Weekday �10.00 +vat
Specified Saturday �20.00 +vat

standard manufacturing times apply with these services

please telephone 0121 322 0920 to book any of the following special delivery services

note: additional delivery services cannot be ordered online

Export

We welcome export orders from around the world and are used to working with oversees clients who prefer to arrange their own shipping agent to collect and transport their export order from our UK Factory. Alternatively we can deliver our equipment worldwide by air or sea.

Offshore

We regularly ship to offshore UK destinations (e.g. Channel Islands/Ireland).
Courier rates are dependant on weight and destination - competitive rates available on request.

mail order deliveries - important guidelines

We make every effort to ensure that our products arrive with you in the best condition possible. When you receive your parcel(s) from the courier please follow these guidelines:
If the parcel(s) look damaged please sign for it as 'damaged' or reject it from the courier. In the event of damage please notify Beautelle Ltd immediately and retain all packaging. Always check the contents of your parcel against your itemised invoice (which will be enclosed inside the parcel). Please report any shortages to BL within 24hours. Any query reported within 24hours will be dealt with by our Customer Services Team as expeditiously as possible- Call 0121 322 0920.

Looking after your equipment investment

Feel confident in the knowledge that you have purchased your equipment direct from the manufacturer with the expertise to offer a comprehensive repair and servicing facility.
Maintenance & Service Charges
Factory service - �65.00 +vat

Price includes: product check + general maintenance + quote for any additional factory repair + courier return after servicing.

Maintenance site visit - �145.00+vat

(England & Wales - Scotland POA).

Price includes: onsite visit by Beautelle Technician + equipment check + general maintenance + quote for any additional offsite factory repair.

(allow approx.4/5 weeks for a site visit)

Maintenance & Servicing

(please refer to green box for service charges).

After our 12 month guarantee has elapsed we strongly recommend that in order to keep your Beautelle equipment in excellent condition, it should be serviced regularly.

Our service includes a general 10 point maintenance check & fix ; a safety check ; an appraisal & cost estimate of any additional factory repair .

Easily portable products can be retuned to our factory workshop for servicing. For customers with fixed electric and hydraulic couches and salon suites we offer a thorough on-site inspection, maintenance and repair service. Please allow approx.4-6 weeks for us to schedule a site visit - to book please call 0121 322 0920

Out-of- guarantee Repairs

Our factory workshop can also offer a comprehensive repair facility for your Beautelle Equipment should it become damaged or require refurbishment or re-upholstering due to general wear. Please contact our customer services on 0121 322 0920 for a quotation.

Replacement parts
We are able to supply spare/replacement component parts for our Beautelle equipment -contact our customer services for availability and cost (if applicable), or complete the parts form online.

Order Replacement Parts

click for parts enquiry form

As a British manufacturer we can supply spare/ replacement component parts for our Beautelle equipment. For component parts such as feet, castor wheels, knobs, cables, ratchets, consoles, etc., please click the button above to complete and submit a parts enquiry form. Our technical support will respond to your enquiry with availability and a cost if applicable.

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