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Index of Help Topics
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Beautelle Accessory Orders
Accessory-only orders for less than £50 in total (excluding VAT)
must be placed on-line. We regret that our Sales Office is unable to
receive such orders by telephone.
Customers
Beautelle
sell on a 'Business to Business' basis and accordingly supply
individuals working in partnerships or as sole traders and deal with
public, private and voluntary sector organisations. The equipment is
specifically designed for health and beauty treatments for expert
use by professionals and not the general public. It is a condition
of sale that the purchaser is such a professional practitioner or an
organisation. This includes students on professionally recognised
courses completing the practical treatment phases of their training
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Placing
your order
To
place secure online orders we recommend you use a personal computer
with minimum screen size of 800 x 600 pixels and Internet Explorer
5.5 or higher running on a Microsoft Windows platform. This website
is also compatible with Mozilla Firefox2/ Netscape 6.2 or higher
This website
is not optimised for use with earlier versions of these browsers or
other browsers including , Lynx, Opera or browsers
designed for handheld devices. Using non-compatible browsers or
operating systems to access this website may reduce site
functionality.
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As a
major manufacturer Beautelle offer you an extensive choice of
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product variants,
options
and Top of page. Your choice of equipment item is manufactured
specifically to your order.
Use the
Menu at the top of the screen to place your order as follows:-
► The 'Product Index' will allow
you to select a range where individual items are listed. To
add an item to your order: enter the quantity; select a colour (if
applicable) & click order button; check details& confirm. You can
select items from different pages. Prices do not include VAT - this
will be calculated on the 'Order Securely' page
► 'View Your Order' allows you to check, change quantity or delete
items from your order.
► With 'Order Securely' you can enter your personal and payment
details & submit your order securely.
We suggest that before you start your
selection you look up product details, options, colours etc, noting
them down so that you can then make all your product selections via
the Product Index'. Once you have completed the product selections
you should
check your
order very carefully before submitting it to us. Click on 'Your
Order' (on the Order On-Line Menu to the left) to check what you
have selected so far. You will be given a full on screen list of
your order details before you finally submit your order.
When you have completed your product
selections proceed to the buy form page to enter your contact and
payment data - please do not leave this page other than by pressing
the submit button. If you do leave this form page by using your
browser buttons it will reset all personal information data to
empty.
Immediately after submitting you will see the thank-you screen and
shortly afterwards you should receive a confirmatory email (this
does not contain any order details). Once your order has
been processed by our Sales Department (normally within 2 working
days)we will send you an email
confirmation with an attached text file detailing your order -
again please check this carefully and
inform
us immediately of any errors or omissions to ensure this is
exactly what you require. In order to ensure that you receive these
communications please enter your email address most carefully
(normal addresses will not include spaces and the @ symbol must be
present in the correct position) and also check that your mail
filters for spam etc will allow you to receive these emails.
If we do
not hear from you within a further working day we will automatically
process your order for manufacture.
On-line
orders are only available with our 'normal delivery' . For more
information about delivery arrangements (including next day,
specified day, offshore etc) please go to our
delivery details page.
Once your
order has completed manufacture we will automatically send you an
email to confirm that your order has been despatched from the
Beautelle factory. Your consignment reference together with the
courier company details will be included.
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Products
We offer an
extensive product range of portable and static items suitable for
the mobile practitioner or for the salon.
Within
each of our product groups we offer further choices to enable you to
select the product most appropriate to you as an individual and in
relation to your particular treatment or therapy discipline - for
example the working height of a couch is a most important decision
for you to make.
Please
make sure you know what you require in relation to height, width,
breather hole etc, If you are not sure please contact us
for advice on 0121~332~1850.
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Product variant
With some
of our products we can offer further variants. The main choice here
is colour
(click here for our extensive range of colour options) - please
make sure that you use the 'drop-down' box against your chosen
product to select the colour - if it displays 'select colour' a
colour choice has NOT been made.
Please
note that if you require colour coordinated or chrome frames these
must be selected as a separate additional order item.
The other
main variant is how many of a particular item you require - you must
enter a quantity of 1 or more in the appropriate box.
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Options
Additional
items can be ordered to attach to your couch or other item. These
are items such as armrests, towel rails, drawers, face bungs (with
many models these are now factory fitted), gas strut etc.
While most
of these can be purchased separately at a later date we would remind
you that if the total order value excluding VAT is less than £60 the
delivery charge of £6.95 + VAT will apply.
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Accessories
On our
Internet Bargains page we do offer some package deals but for most
products we allow you to specify your exact needs item by item. Thus
for example we do not normally include a carry case with a portable
couch but do offer a choice of carry cases at reasonable prices.
Accessories are identified as 'key accessories' where they are
specific to a particular product range and will be found on the
individual Product page accessible via the Product Index on the
left hand menu.
Other
accessory items are for more general application and are accessed
via the Product Index on the left hand menu and then through the 900
Accessory sub-menu.
Again
these can be purchased separately at a later date but we would
remind you that if the total order value excluding VAT is less than
£60 the delivery charge of £6.95 + VAT will apply.
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Privacy
Policy
We are
committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998) and according to the Which? Web Trader
Code of Practice.
We collect
information about you for 2 reasons: firstly, to process your order
and second, to provide you with the best possible service.
We will
not e-mail you in the future except in relation to your specific
order in progress or unless you have given us your consent.
We will
give you the opportunity to refuse any marketing email from us or
from another trader in the future.
The type
of information we will collect about you includes:
your name
,address, phone number(s), email address, credit/debit card details
We will
never collect sensitive information about you without your explicit
consent.
The
information we hold will be accurate and up to date. Please check
our order confirmation to ensure that your contact details are
complete and accurate. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we will
delete or correct it promptly.
The
personal information which we hold will be held securely in
accordance with our internal security policy, the law and the Which?
Web Trader Code.
If we
intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use
technology to track the patterns of behaviour of visitors to our
site. This can include using a "cookie" which would be stored on
your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
Questions about Beautelle security & privacy
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Email
confirmation
You will
receive an immediate email confirmation that you order has been
received and safely stored.
Having processed your
order details we
will confirm these by email within 2 working weekdays of
receipt. Please check this information carefully and
inform
us immediately of any errors or omissions. To allow for errors
and omissions to be notified we will normally put your order into
our system 24 hours after we have sent the confirmation. Accordingly
'normal delivery' for most items ordered
on-line is an additional 1 or 2 working days to the lead times shown
on our main order information page.
Once your order has completed
manufacture we will automatically send you an email to confirm that
your order has been despatched from the Beautelle factory. Your
consignment reference together with the courier company details will
be included.
Please note that for security
reasons we do NOT
show your credit card details on this confirmation.
Please advise us of errors or omissions with your
on-line order within 1 working day of receipt of our email
confirmation. You may contact us by email, phone or fax as below...
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Cancellation of orders
Prior to despatch - will only be accepted against
payment of 10% of the cancelled goods value.
Non-standard or special order goods cannot be
cancelled. Cancellation after despatch cannot be accepted.
Prices in our catalogue and on the internet are
correct at date of publication but are subject to alteration without
prior notice.
We cannot be held responsible for incorrect
orders by way of size or specification.
Beautelle Supplies Ltd., (BSL) do not accept any
responsibility for transport delays causing late delivery.
BSL do not accept any responsibility for misuse
or user error of equipment supplied by us. The buyer accepts full
responsibility for any damage or loss which may occur after delivery
of equipment. We specifically exclude any and all consequential loss
claims.
Your statutory rights are not affected.
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Security
When you enter the buy page you
will notice that the Address displayed is https, the 's'
indicating a secure server. Click on the locked padlock icon (bottom
right on your browser) to confirm secure server details.
When you submit your order a
'Security Alert' should be displayed (if not please check your
Browser settings) confirming that you are in a security zone.
You will then be taken to our
'Thank You' page which summarises 'what happens next'.
When you exit that page there will
be a confirmation that you are leaving the secure zone.
Your details are stored securely
and can only be accessed by key staff in our Sales Department.
Unlike phone and conventional
mail orders we will acknowledge your on line order -
click for
details. For security reasons our reply will NOT include your
credit card details.
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Receipt of Goods
Once your order has completed
manufacture we will automatically send you an email to confirm that
your order has been despatched from the Beautelle factory. Your
consignment reference together with the courier company details will
be included.
Goods are normally despatched by
courier service. They will deliver during normal weekday working
hours to the delivery address you specify. If more convenient you
can specify your place of work as a delivery address,
The courier will not leave the
goods without a signature and if unable to deliver they will
normally leave a local telephone number for you to contact to
rearrange delivery.
On receipt of the goods please
check carefully. If the goods are found to be damaged they should
not be signed for and the delivery should not be accepted.
We require that you check
and inspect the goods and notify us within 24 hours of any
shortage, discrepancy or damage. This is a part of the
terms of our
guarantee.
The parcel will include a VAT Invoice.
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