Ordering
On-Line
Customers
Beautelle
sell on a 'Business to Business' basis and accordingly supply individuals
working in partnerships or as sole traders and deal with public, private
and voluntary sector organisations. The equipment is specifically designed
for health and beauty treatments for expert use by professionals and not
the general public. It is a condition of sale that the purchaser is such a
professional practitioner or an organisation. This includes students on
professionally recognised courses completing the practical treatment
phases of their training
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Placing your order
As a major
manufacturer Beautelle offer you an extensive choice of products, product
variants, options and accessories.
Your choice of equipment item is manufactured specifically to your
order.
It is most
important therefore that you check your order very carefully before
submitting it to us. Click on YOUR ORDER to check
what you have selected so far. You will be given a full on screen list of
your order details before you finally submit your
order.
Within 1
working day of receiving your order we will send an email confirmation
with an attached text file detailing your order - again please check this
carefully and inform
us immediately of any errors or omissions to ensure this is
exactly what you require.
If we do
not hear from you within a further working day we will automatically
process your order for manufacture.
On-line orders are only available with our 'normal delivery' - for
most items 10 to 15 working days. For more information about delivery
arrangements (including next day, specified day, offshore etc) please go
to our delivery
details page.
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Products
We offer an
extensive product range of portable and static items suitable for the
mobile practioner or for the salon.
Within
each of our product groups we offer further choices to enable you to
select the product most appropriate to you as an individual and in
relation to your particular treatment or therapy discipline - for example
the working height of a couch is a most important decision for you to
make.
Please
make sure you know what you require in relation to height, width, breather
hole etc, If you are not sure please contact us for advice
.
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Product variant
With some
of our products we can offer further variants. The main choice here is
colour (click here
for our extensive range of colour options) - please make sure that you
use the 'drop-down' box against your chosen product to select the colour -
if it displays 'select colour' a colour choice has NOT been
made.
Please
note that if you require colour coordinated or chrome frames these must be
selected as a separate additional order item.
The other
main variant is how many of a particular item you require - you must enter
a quantity of 1 or more in the appropriate
box.
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Options
Additional
items can be ordered to attach to your couch or other item. These are
items such as armrests, towel rails, drawers, face bungs (with many models
these are now factory fitted), gas strut etc.
While most
of these can be purchased separately at a later date we would remind you
that if the total order value is less than £50 the delivery charge of
£7.95 will apply.
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Accessories
On our Internet
Bargains page we do offer some package deals but for most products we
allow you to specify your exact needs item by item. Thus for example we do
not normally include a carry case with a portable couch but do offer a
choice of carry cases at reasonable prices.
Accessories are identified as 'key accessories' where they are
specific to a particular product range and will be found on the individual
Product page in the Store
Index).
Other
accessory items are for more general application and are accessed via the
900 Accessory
Index.
Again
these can be purchased separately at a later date but we would remind you
that if the total order value is less than £50 the delivery charge of
£7.95 will apply.
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Privacy Policy
We are
committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998) and according to the Which? Web Trader Code of
Practice.
We collect
information about you for 2 reasons: firstly, to process your order and
second, to provide you with the best possible
service.
We will
not e-mail you in the future except in relation to your specific order in
progress or unless you have given us your consent.
We will
give you the opportunity to refuse any marketing email from us or from
another trader in the future.
The type
of information we will collect about you
includes:
your name
,address, phone number(s), email address, credit/debit card
details
We will
never collect sensitive information about you without your explicit
consent.
The
information we hold will be accurate and up to date. Please check our
order confirmation to ensure that your contact details are complete and
accurate. You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it
promptly.
The
personal information which we hold will be held securely in accordance
with our internal security policy, the law and the Which? Web Trader
Code.
If we
intend to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first.
We may use
technology to track the patterns of behaviour of visitors to our site.
This can include using a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening. The
information collected in this way can be used to identify you unless you
modify your browser settings.
If you
have any questions/comments about privacy please email
us.
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Email
confirmation
You will
receive an immediate email confirmation that you order has been received
and safely stored.
Having processed your order details we will
acknowledge your order by email within 1 working weekday of receipt.
As an attachment to the email an order confirmation will be included in
text format (.txt). this can be opened in any word processor or in a text
program such as 'Notepad' - set Word Wrap to off. Please check this
carefully and inform
us immediately of any errors or omissions. To allow for errors and
omissions to be notified we will normally put your order into our system 24
hours after we have sent the confirmation. Accordingly 'normal delivery' for most items ordered on-line
is an
additional 1 or 2 working days to the lead times shown on our main order
information page.Please
note that for security reasons we do
NOT
show your credit card details on this confirmation.
Inform us
Please advise us of errors or omissions
with your on-line order within 1 working day of receipt of our email
confirmation. You may contact us by email, phone or fax as
below...
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Cancellation of
orders
Prior to despatch - will only
be accepted against payment of 10% of the cancelled goods
value.
Non-standard or special order
goods cannot be cancelled. Cancellation after despatch cannot be
accepted.
Prices in our catalogue and on
the internet are correct at date of publication but are subject to
alteration without prior notice.
We cannot be held responsible
for incorrect orders by way of size or specification.
Beautelle Supplies Ltd.,
(BSL) do not accept any responsibility for transport delays causing late
delivery.
BSL do not accept any
responsibility for misuse or user error of equipment supplied by us. The
buyer accepts full responsibility for any damage or loss which may occur
after delivery of equipment. We specifically exclude any and all
consequential loss claims.
Your statutory rights are not
affected.
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Security
When you
enter the buy page you will notice that the Address displayed is https,
the 's' indicating a secure server. Click on the locked padlock icon
(bottom right on your browser) to confirm secure server details.
When you submit your order a 'Security
Alert' should be displayed (if not please check your Browser
settings) confirming that you are in a security zone.
You will then be taken to our 'Thank
You' page which summarises 'what happens next'.
When you exit that page there will be a
confirmation that you are leaving the secure zone.
Your
details are stored securely and can only be accessed by key staff in our
Sales Department. Unlike
phone and conventional mail orders we will acknowledge your on line
order - click for
details. For security reasons our reply will NOT include your credit
card details.
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Receipt of
Goods
Goods are normally despatched by courier
service.
They will deliver during normal weekday working hours to the delivery
address you specify. If more convenient you can specify your place
of work as a delivery address,
The
courier will not leave the goods without a signature and if unable to
deliver they will normally leave a local telephone number for you to
contact to rearrange delivery.
On receipt
of the goods please check carefully. If the goods are found to be damaged
they should not be signed for and the delivery should not be
accepted.
We require
that you check and inspect the goods and notify us within 24 hours
of any shortage, discrepancy or damage. This is a part of the
terms of our guarantee.
The parcel will include a VAT
Invoice.
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