Therapy equipment 
on-line order from 
Beautelle Supplies Ltd. UK
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Ordering On-Line


Customers

Beautelle sell on a 'Busines to Business' basis and accordingly supply individuals working in partnerships or as sole traders and deal with public,private and voluntary sector organisations. The equipment is specifically designed for health and beauty treatments for expert use by professionals and not the general public. It is a condition of sale that the purchaser is such a professional practioner or an organisation. This includes students on professionally recognised courses completing the practical treatment phases of their training

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Placing your order

As a major manufacturer Beautelle offer you an extensive choice of products, product variants, options and accessories. Your choice of equipment item is manufactured specifically to your order. 

It is most important therefore that you check your order very carefully before submitting it to us. Click on  YOUR ORDER  to check what you have selected so far. You will be given a full on screen list of your order details before you finally submit your order.

Within 1 working day of receiving your order we will send an email confirmation with an attached text file detailing your order - again please check this carefully and inform us immediately of any errors or omissions to ensure this is  exactly what you require.

If we do not hear from you within a further working day we will automatically process your order for manufacture.

On-line orders are only available with our 'normal delivery' - for most items 10 to 15 working days. For more information about delivery arrangements (including next day, specified day, offshore etc) please go to our delivery details page.

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Products
We offer an extensive product range of portable and static items suitable for the mobile practioner or for the salon. 

Within each of our product groups we offer further choices to enable you to select the product most appropriate to you as an individual and in relation to your particular treatment or therapy discipline - for example the working height of a couch is a most important decision for you to make. 

Please make sure you know what you require in relation to height, width, breather hole etc, If you are not sure  please contact us for advice .

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Product variant

With some of our products we can offer further variants. The main choice here is colour (click here for our extensive range of colour options) - please make sure that you use the 'drop-down' box against your chosen product to select the colour - if it displays 'select colour' a colour choice has NOT been made.

Please note that if you require colour coordinated or chrome frames these must be selected as a separate additional order item.

The other main variant is how many of a particular item you require - you must enter a quantity of 1 or more in the appropriate box.

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Options

Additional items can be ordered to attach to your couch or other item. These are items such as armrests, towel rails, drawers, face bungs (with many models these are now factory fitted), gas strut etc.

While most of these can be purchased separately at a later date we would remind you that if the total order value is less than 50 the delivery charge of 7.95 will apply. 

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Accessories

On our Internet Bargains page we do offer some package deals but for most products we allow you to specify your exact needs item by item. Thus for example we do not normally include a carry case with a portable couch but do offer a choice of carry cases at reasonable prices. 

Accessories are identified as 'key accessories' where they are specific to a particular product range and will be found on the individual Product  page in the Store Index). 

Other accessory items are for more general application and are accessed via the 900 Accessory Index.

Again these can be purchased separately at a later date but we would remind you that if the total order value is less than 50 the delivery charge of 7.95 will apply. 

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Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future except in relation to your specific order in progress or unless you have given us your consent.

We will give you the opportunity to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes: 

your name ,address, phone number(s), email address, credit/debit card details 

We will never collect sensitive information about you without your explicit consent. 

The information we hold will be accurate and up to date. Please check our order confirmation to ensure that your contact details are complete and accurate. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy please email us

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Email confirmation

We will acknowledge your order by email  within 1 working weekday of receipt. As an attachment to the email an order confirmation will be included in text format (.txt). this can be opened in any word processor or in a text program such as 'Notepad' - set Word Wrap to off. Please check this carefully and inform us immediately of any errors or omissions. To allow for errors and omissions to be notified we will normally put your order into our system 24 hours after we have sent the confirmation. Accordingly 'normal delivery'  for most items ordered  on-line is 10 to 15 working days

Please note that for security reasons we do NOT show your credit card details on this confirmation.

Inform us

Please advise us of errors or omissions with your on-line order within 1 working day of receipt of our email confirmation. You may contact us by email, phone or fax as below... 
 
email corrections or telephone 
0121 322 0920
or fax 0121 322 0921
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Cancellation of orders

Prior to despatch - will only be accepted against payment of 10% of the cancelled goods value. 

Non-standard or special order goods cannot be cancelled. Cancellation after despatch cannot be accepted. 

Prices in our catalogue and on the internet are correct at date of publication but are subject to alteration without prior notice. 

We cannot be held responsible for incorrect orders by way of size or specification. 
Beautelle Supplies Ltd., (BSL) do not accept any responsibility for transport delays causing late delivery. 

BSL do not accept any responsibility for misuse or user error of equipment supplied by us. The buyer accepts full responsibility for any damage or loss which may occur after delivery of equipment. We specifically exclude any and all consequential loss claims

Your statutory rights are not affected.

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Security

When you enter the buy page you will notice that the Address displayed is https, the 's' indicating a secure server. Click on the locked padlock icon (bottom right) for Thawte server certificate details. 

click for more information about Thawte security.

As you enter the page a 'Security Alert' should  be displayed  (if not please check your Browser settings).

When you have completed all of the necessary information (certain fields are mandatory and you will be warned if these are not completed) you select to Submit Order.  . The submission to our secure site takes only a fraction of a second and you will then see the warning that you are about to leave the secure server. You will then be taken to our 'Thank You' page which summarises 'what happens next'.

Your details are submitted directly to the secure server. Here they are automatically encrypted using PGP (the worldwide email encryption standard)  and the Beautelle 'public half key' stored on the Fastweb server.

Your order is then sent by email to the Beautelle Order Office where it is decoded using the 'private half key' retained by Beautelle.

Unlike phone and conventional mail orders we will acknowledge your on line order - click for details. For security reasons our reply will NOT include your credit card details.

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Receipt of Goods 

Goods are normally despatched by courier service (currently TNT or NightFreight). They will deliver during normal weekday working hours to the delivery address you specify.  If more convenient you can specify your place of work as a delivery address,

The courier will not leave the goods without a signature and if unable to deliver they will normally leave a  local telephone number for you to contact to rearrange delivery.

On receipt of the goods please check carefully. If the goods are found to be damaged they should not be signed for and the delivery should not be accepted.

We require that you check and inspect the goods and notify us within 24 hours of any shortage, discrepancy or damage. This is a part of the terms of our guarantee.

The parcel will include a VAT Invoice and a Guarantee Certificate.

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  For advice from our qualified therapist call  customer service on 
0121 322 0920   9a.m.-5p.m. Mon-Fri or 
Click  to EMail 
  For full ordering information Click here

Prices and configurations subject to change without notice or obligation.
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