Customers
Beautelle sell on a 'Business to Business' basis and accordingly
supply individuals working in partnerships or as sole traders and
deal with public, private and voluntary sector organisations. The
equipment is specifically designed for health and beauty treatments
for expert use by professionals and not the general public. It is a
condition of sale that the purchaser is such a professional
practitioner or an organisation. This includes students on
professionally recognised courses completing the practical treatment
phases of their training.
Cancellation & Returns
Products manufactured to your specific requirements i.e. by way of
colour, size or option are non-standard goods and cannot be
cancelled, or supplied on a sale or return basis.
We are unable to accept responsibility for customers ordering
non-standard goods to the wrong size or specification.
Where standard items have been ordered in error or are not as
expected, Beautelle Supplies Ltd., (BSL) may agree to their return
on the following conditions:-
1. A request must be made to BSL within 7 working days of receipt of
goods and confirmed in writing to us by letter, fax or email.
2. No goods will be accepted for refund unless a return
authorisation has been given by BSL prior to their return.
3. The item must be returned in perfect condition complete in the
original packaging, together with a copy of the Invoice.
4. The company accepts no responsibility for loss or damage in
transit to parcels being returned.
5. Any refunds will be made at purchase price of item less a 10%
handling charge, within 30 days of their return to BSL. The customer
is responsible for full carriage costs for both original & forward
consignments.
Prices shown in our catalogue and on the internet are correct at
date of publication but are subject to alteration without prior
notice. All our prices are Inclusive of VAT. Errors and omissions
are excepted.
Specifications/ sizes may be modified as part of our on-going
development programme. All dimensions and weights quoted are
approximate. Colour finishes may vary between ranges.
BSL
undertake to effect delivery as expeditiously as possible. Delivery
dates cannot be guaranteed as they may be affected by circumstances
beyond our control. BSL does not accept any responsibility for
transport delays causing late delivery.
BSL
do not accept any responsibility for the consequences of misuse or
user error of equipment supplied by us. We will not be liable for
consequential loss in relation to damage or delays in transit. The
buyer accepts full responsibility for any damage or loss which may
occur after delivery of equipment. We specifically exclude any and
all consequential loss claims.
Your
statutory rights are not affected.
 Our 12 Month Manufacturers Guarantee
All
our equipment is covered by a 12 month Manufacturer's Guarantee
(Accessories are not included in this Guarantee).
We make every effort to ensure that our quality equipment is
manufactured to the highest standards and is received by you in the
very best condition possible. At Beautelle we offer a 12 month
guarantee covered by the following terms & conditions: -
"We undertake for a period of 12 months from the date of invoice to
make good, free of charge, by repair or replacement any mechanical
defects subject to the following conditions: -
1. the product has not been subjected to misuse, neglect or
accident.
2. no modifications, repairs or alterations have been effected.
Under these terms wear and tear is not covered i.e. upholstery/vinyl
damage.
Note: -Upon receipt of your equipment: -All damages or shortages
must be notified to BSL within 24 hours of initial receipt. In this
instance we request that all packaging/boxing is retained for safe
return of the goods. Please note that vinyl upholstery covering is
only guaranteed for the first 24 hours after initial receipt. No
claims can be considered after this period and any accidental damage
after this time e.g. upholstery rips and tears, is not the
responsibility of the manufacturer.
A charge will be made for collection, return and repair where it
does not meet with the above stated terms of this guarantee".
Conditions
You are advised to check all deliveries carefully. Should packaging
be damaged you MUST reject it or sign for it as damaged. Claims for
shortages or damages in transit must be advised within 24 hours of
receipt of order and confirmed in writing within 7 days to Beautelle
Supplies Ltd. Any such damage reported within 24 hours will be
collected and replaced by BSL In this instance we require that the
product is returned in the original packaging/ boxing, securely
fastened. Claims made outside this time limit will NOT be accepted.
Where orders are personally delivered and/or installed by Beautelle
Technicians you will be asked to sign a satisfaction note on
completion of fitting. In the event that such items prove to be
faulty and need to be returned under the terms of this guarantee you
are required to ensure that the items are securely packaged and
fastened to prevent damage in transit.
We
want to make a repair or replacement as quick as possible for
you...please contact us in the first instance to obtain return
authorisation. Any item subject to a claim under guarantee must be
returned to Beautelle Supplies carriage paid, for inspection. If you
would like us to arrange a courier collection on your behalf we
will of course be happy to do this. Re-imbursement of the carriage
is at the discretion of BSL after inspection. Items are returned at
your own risk and we accept no responsibility for loss or damage in
transit, neither will we repair such damage free of charge. For your
own protection, please pack thoroughly , insure comprehensively and
obtain a receipt from the carrier.
Goods being returned under guarantee will only be accepted where a
returns authorisation has been given by us. You must produce this
reference number along with your original Invoice number and date of
purchase to qualify under the 12 month guarantee. Under warranty
either repair or replacement is totally at BSL's discretion. In
either case warranty expires 12 months from the original invoice
date. After repair/ replacement your equipment will be returned to
you at BSL's expense.
Repairs and Servicing
After our 12 month guarantee has expired, we recommend that your
Beautelle Couch should be serviced regularly.
Our
factories also offer a comprehensive repair facility for your
Beautelle Couch should it become damaged or require refurbishment or
re-upholstering due to general wear. please contact one of our
advisors for a competitive quotation - on 0121 322 0920
Privacy Policy
For full details please
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Telephone 0121 322 0920
For larger items 
Delivery
Prices quoted apply only to Mainland UK addresses