● we welcome any questions you may have about our saddle seating -

·      Expert, knowledgeable advice and guidance on any of our products
·      Information on manufacturing lead times and delivery options when placing your order
·      Personal Quotations for larger order requirements
·      Technical assistance on bespoke product requirements
 

You can email or telephone an advisor monday - friday 10am - 4pm.

Please leave your details if our lines are busy and an advisor will be happy to call you back.  

guide to posture seating>>

Tel 0121~332~1850   E-mail

Our standard courier service on all orders is offered free of charge throughout mainland UK.

Our Saddle Stools are despatched by our nominated couriers who will deliver during normal weekday working hours mon- fri 9-6, to the address you specify. A signature is required against all our deliveries. We cannot accept responsibility for late deliveries caused by QC or transport delays.

Offshore quotes:

We can deliver  worldwide by air, sea or overland.

We can offer very competitive courier rates for all offshore destinations.

Minimum order value applies.

Call 0121 332 1850 to discuss your export requirements or to e-mail us

...when you receive your order

We make every effort to ensure that our products arrive with you in the best condition possible. 

When you receive your parcel(s) from the courier please follow these guidelines:

If the parcel(s) look damaged please sign for it as 'damaged' or reject it from the courier.  In the event of damage please notify Beautelle Ltd immediately and retain all packaging.  Always check the contents of your parcel against your itemised invoice (which will be enclosed inside the parcel).  Please report any shortages to BL within 24hours.  Any query reported within 24hours will be dealt with by our Customer Services Team as expeditiously as possible- Call 0121~332~1850.

Beautelle sell at trade prices on a 'Business to Business' basis. Stools manufactured to your specific requirements i.e. by way of colour, size or options are non-standard goods and cannot be cancelled.  Prior to despatch non-standard goods that are in production cannot be cancelled and payment must be made in full.  After despatch non-standard goods cannot be cancelled or supplied on a sale or return basis. 

Alterations or modifications to orders can only be agreed if the item(s) are not in full production. 

 
We are unable to accept responsibility for customers ordering non-standard goods to the wrong size or specification.

Prices shown on our web site are correct at date of publication but are subject to alteration without prior notice.  All our trade prices are Exclusive of VAT.  Errors and omissions are excepted.
We take special care to show correct specifications, sizes and weights and such descriptions, whilst given as a guide in good faith are subject to modification as part of our on-going development programme.  All dimensions and weights quoted are approximate.  Colour finishes may vary.

All Beautelle Saddle Stool's come complete with a manufacturer's 12-month Guarantee.

As a British manufacturer we make every effort to ensure that our quality equipment is manufactured to the highest standards and is received by you in the very best condition possible.  We offer a 12 month guarantee covered by the following terms & conditions:
"We undertake for a period of 12 months from  the date of invoice to make good, free of charge, by repair or replacement any mechanical defects subject to  the following conditions:
1. the product has not been subjected to misuse, neglect or accident.
2. no modifications, repairs or alterations have been effected.
Under these terms wear and tear is not covered i.e. upholstery/vinyl damage.
All damages or shortages must be notified to Beautelle Ltd within 24 hours of initial receipt.  In this instance we request that all packaging/boxing is retained for safe return of the goods.  Please note that vinyl upholstery covering is only guaranteed for the first 24 hours after initial receipt.  No claims can be considered after this period and any accidental damage after this time e.g. upholstery rips and tears, is not the responsibility of the manufacturer.
A charge will be made for collection, return  and repair where it does not meet with the above stated terms of this guarantee".

Conditions

You are advised to check all deliveries carefully.  Should packaging be damaged you MUST reject it or sign for it as damaged.  Claims for shortages or damages in transit must be advised within 24 hours of receipt of order to Beautelle Ltd on 0121 332 1850 or via email. Any such damage reported within 24 hours will be collected and replaced by BL.  In this instance we require that the product is returned in the original packaging/ boxing, securely fastened.  Claims made outside this time limit will NOT be accepted.

Repairs Under Guarantee

We want to make a repair or replacement as quick as possible for you.  Please contact us in the first instance to obtain return authorisation tel 0121~332~1850 or via email.  Any item subject to a claim under guarantee must be returned to BL carriage paid, for inspection.  If you would like us to arrange a courier collection on your behalf we will of course be happy to do this as long as the original packaging has been retained for secure return transportation.  Re-imbursement of the carriage is at the discretion of BL after inspection.  Items are returned at your own risk and we accept no responsibility for loss or damage in transit, neither will we repair such damage free of charge.  For your own protection, please pack thoroughly , insure comprehensively and obtain a receipt from the carrier.
Under warranty either repair or replacement is totally at BL's discretion. In either case warranty expires 12 months from the original invoice date. After repair/ replacement your equipment will be returned to you at BL's expense.

Please retain your invoice as part of your Beautelle guarantee.